Refund Policy
This Refund Policy applies to paid subscriptions purchased on app.auctollo.com, operated by W3 EDGE, LLC d/b/a Auctollo. It is incorporated into and forms part of our Terms of Service.
1. 30-Day Money-Back Guarantee
New paying subscribers making their first purchase of a Pro, Pro Scale, or Pro Max subscription are eligible for a full refund within 30 days of the initial charge, no questions asked.
This guarantee applies once per account and does not apply to renewal charges or add-on purchases made after the initial subscription.
To request a refund under this guarantee:
- Email billing@auctollo.com with the subject line: Refund Request.
- Include your account email address and your Stripe receipt number (or the approximate charge date and the last four digits of your payment method).
- We will acknowledge your request within 2 business days and process the refund within 5–10 business days. Stripe typically returns funds to your original payment method within an additional 5–10 business days depending on your card issuer.
2. Renewals
Refunds are not available for renewal charges (monthly or annual) after the 30-day window, except in the case of billing errors (see Section 7).
To prevent an unwanted renewal, cancel your subscription at least 24 hours before the scheduled renewal date through the billing portal at app.auctollo.com/dashboard or by emailing billing@auctollo.com. After cancellation, your subscription remains active through the end of the current paid period — no partial-period refund is issued.
3. Credits
Credits consumed before a refund request is received are non-refundable as a separate line item. However, if you request a refund within the 30-day guarantee window, the full subscription price is refunded regardless of credits consumed. The refund reduces your future credit allotment to zero for the period being refunded.
4. Beta & Waitlist Bonus (One-Month Complimentary Period)
If you are a beta program or pre-launch waitlist member who received the one-month complimentary bonus described in our Terms of Service §6:
- No payment is collected during the bonus month. There is nothing to refund during this period.
- Billing begins automatically at the start of month 2 at the standard rate for the plan and interval you selected.
- The first paid charge is covered by the 30-day money-back guarantee if you have never previously been billed by Auctollo.
- To avoid any charge: cancel before the billing date at the start of month 2 through the billing portal.
5. Founding Member Discount
The Founding Member Discount (20% permanent reduction to the base subscription price) is contingent on maintaining an active subscription. If a refund is granted:
- Your subscription is canceled as part of the refund process.
- The Founding Member Discount is permanently forfeited and cannot be reinstated on a future subscription.
If you want to retain the Founding Member Discount, you may choose not to exercise your refund right and instead cancel at the next renewal date.
6. Annual Plans — After 30 Days
Annual subscriptions are not prorated after the first 30 days. If you downgrade or cancel after day 30 of an annual billing period, you retain access until the period ends and no partial refund is issued for remaining months.
7. Billing Errors
If you believe you were charged incorrectly — a duplicate charge, an incorrect amount, or a charge after cancellation — contact billing@auctollo.com within 90 days of the charge. Include your account email and receipt. We will investigate and issue a correction or refund promptly if an error is confirmed, regardless of the standard 30-day window.
8. Per-Domain Add-Ons
Per-domain add-on charges follow the same 30-day policy as the base subscription. Add-ons added mid-period are evaluated for refund on a case-by-case basis — email billing@auctollo.com with details.
9. Termination for Cause
If your account is suspended or terminated by Auctollo for violating the Terms of Service or the Acceptable Use Policy, you are not eligible for a refund, including under the 30-day money-back guarantee.
10. How Refunds Are Issued
All refunds are issued to the original payment method. We do not issue refunds by check, wire transfer, or as account credits unless your original payment method is no longer valid, in which case we will work with you to find an alternative.
Billing inquiries and refund requests: billing@auctollo.com
Please include your account email and Stripe receipt number in all billing correspondence.
W3 EDGE, LLC d/b/a Auctollo